Frequently Asked Questions
At Earthlink Premium Holiday Homes, we offer a wide range of luxurious properties including beachfront apartments, city center condos, and spacious villas. Our properties are located in prime areas across Dubai and the UAE, ensuring convenience and accessibility to local attractions and amenities.
Booking a property is simple and secure. You can browse our website, select your preferred property, and complete the booking process online. For any assistance, you can contact our customer service team via email at info@earthlinkholidayhomes.ae or by phone at +971 52 870 1177
We offer flexible cancellation policies depending on the property and the booking terms. Typically, you can cancel or modify your reservation up to a certain number of days before your arrival date. Please refer to the specific property’s booking terms or contact us for detailed information.
Our pricing is transparent and includes all standard fees. However, some properties may have additional charges for services like cleaning, extra guests, or special requests. These will be clearly outlined during the booking process.
Our properties come fully equipped with a range of amenities to ensure a comfortable stay. Common amenities include fully-equipped kitchens, high-speed internet, private pools, gym access, and more. Specific amenities can vary by property, so please check the property listing for detailed information.
Yes, we offer housekeeping services. The frequency and type of service can vary depending on the property and your preferences. This can include daily cleaning, weekly maintenance, or on-demand services.
Early check-in and late check-out can be arranged subject to availability. Please inform us of your request as early as possible, and we will do our best to accommodate you.
The minimum stay requirement varies by property. Generally, we have a minimum stay of 2-3 nights, but this can change depending on the season and the specific property. Please refer to the property’s details for exact requirements.
Pet policies vary by property. Some of our properties are pet-friendly, while others may have restrictions. Please check the property listing or contact us directly to confirm if pets are allowed.
Our customer service team is available 24/7 to assist you with any issues that may arise during your stay. You can reach us via phone or email, and we will ensure that your concerns are addressed promptly.
Hosting events or parties at our properties is subject to approval. Please inform us of your plans in advance so we can ensure that the property is suitable and obtain any necessary permissions.
We provide detailed check-in and check-out instructions prior to your arrival. This typically includes key collection details, property access information, and any other necessary instructions to ensure a smooth process.
Most of our properties offer secure parking facilities. Please check the individual property listing to confirm parking availability and any specific details.
Yes, we can arrange airport transportation for an additional fee. Please contact us in advance with your flight details, and we will organize a transfer for you.